In about 3 minutes, find out where your business is losing customers across the 5 systems that drive local customer acquisition, and what it's likely costing you every month.
Your website is often the first real impression a customer gets. This measures whether it actually converts visitors into enquiries.
Do you have a professional website for your business?
Does your website load in under 3 seconds?
Is your website easy to use on a phone?
Does your website have a clear call-to-action (call, book, get a quote)?
Does your website show trust elements (reviews, guarantees, certifications)?
This measures whether local customers can actually find you on Google when they search for what you do.
Is your Google Business Profile fully claimed and optimised?
Do you show up in the map pack for your main service and city?
Is your business info consistent across directories (name, address, phone)?
Do you post regularly to your Google Business Profile?
Are you actively working local SEO or Local Service Ads?
This measures whether your online reputation makes you the obvious choice before anyone even calls.
Do you have 25 or more Google reviews?
Is your average rating 4.5 stars or higher?
Have you received new reviews in the last 30 days?
Do you respond to reviews, positive and negative?
Do you display reviews or testimonials on your website?
This measures what happens the moment someone tries to reach you, calls, forms, or a chat message.
Does every call get answered or promptly returned?
Do missed calls trigger an automatic text-back?
Can visitors book or message you directly from your website?
Do you track where your calls and leads actually come from?
Do new enquiries get a response within an hour?
This measures whether leads get worked automatically, or whether they quietly go cold while you’re busy running the business.
Do you use a CRM to track leads and customers?
Do new leads get automatic follow-up messages?
Do you automatically request a review after a completed job?
Do you follow up with old or inactive customers?
Do you send regular email or SMS updates to your customer list?
This lets us put a real dollar estimate on what your gaps are likely costing you every month.
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